Durvena Astro

Refund Policy

At Durvena Astro, we value transparency and strive to provide clear information about our refund terms for consultations, courses, and digital services.

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Refund Terms

Clear, Fair & Transparent

This Refund Policy explains the circumstances under which refunds may be considered for services, consultations, educational programs, and digital products offered by Durvena Astro.

By purchasing or accessing any service from Durvena Astro, you acknowledge that you have read and understood this Refund Policy.

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Policy Overview Refund Eligibility Digital Products Consultations Refund Request Contact Us
01

Policy Overview

Durvena Astro provides astrology consultations, educational courses, training programs, and digital products for informational and spiritual guidance.

Because certain services and digital products may involve immediate access, scheduled appointments, personalized guidance, or preparation of materials, refund eligibility may depend on the type and stage of the service purchased.

Consultation Services

Refund requests for personalized consultations are evaluated based on whether the consultation has already been scheduled, prepared, or delivered.

Educational Services

Course and educational program refund requests may depend on access, participation, and the nature of the program.

02

Refund Eligibility

Refunds may be considered in situations where a service has not yet been delivered or where an issue attributable to Durvena Astro prevents the service from being provided.

Situations That May Be Considered
  • A service has not yet been delivered or initiated.
  • A technical issue prevents access to a purchased digital service and cannot reasonably be resolved.
  • A duplicate payment has been successfully identified.
  • Durvena Astro is unable to provide the purchased service due to circumstances on our side.
  • Other exceptional circumstances may be reviewed individually at the discretion of Durvena Astro.
03

Digital Products & Courses

Digital courses, downloadable materials, recorded lessons, PDFs, educational resources, and other electronically delivered products may become available immediately after successful payment.

Once digital access has been provided, downloaded, viewed, or substantially used, the purchase may generally become non-refundable because the digital content cannot be physically returned.

Important

If you experience an access problem with a digital product, please contact us before requesting a refund. We will first attempt to resolve the technical issue and restore access wherever possible.

04

Astrology Consultations

Astrology consultations involve personalized preparation, appointment scheduling, and dedicated time from the consultant.

If a consultation has already been conducted, partially delivered, or substantial preparation has already taken place, a refund may not be available.

Before Consultation

A request submitted before substantial preparation or delivery may be reviewed depending on the circumstances.

After Consultation

Once personalized guidance has been provided, refunds may generally not be available for dissatisfaction with predictions, interpretations, or outcomes.

05

Important Conditions

Astrology is a guidance-based practice. Results may vary from person to person and no specific personal, financial, medical, legal, career, business, or relationship outcome is guaranteed.

Refunds cannot generally be requested solely because a customer disagrees with an interpretation, prediction, recommendation, or expected outcome.

  • Incorrect or incomplete information supplied by the customer may affect the quality of a service.
  • Failure to attend a scheduled consultation may affect refund eligibility.
  • Sharing or misusing course material does not create entitlement to a refund.
  • Refund decisions may depend on the specific service purchased and its delivery status.
06

How to Request a Refund

If you believe your purchase qualifies for a refund, please contact Durvena Astro with sufficient information so that your request can be reviewed.

STEP 01

Contact Us

Send your refund request using the official email address provided below.

STEP 02

Share Details

Include your name, purchase details, service name, and reason for requesting the refund.

STEP 03

Review

Our team will review the request and communicate the decision based on the applicable policy.

07

Refund Processing

If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method depending on the payment provider.

The time required for the amount to appear in the customer's account may vary depending on the bank, payment gateway, card issuer, or other financial institution involved.

Processing Notice

Durvena Astro cannot control processing times imposed by banks or third-party payment providers after an approved refund has been initiated.

Need Assistance?

Contact Durvena Astro

For refund-related questions, service concerns, or clarification regarding this policy, please contact us using the official details below.

Email onlycreator777@gmail.com
Phone +91 9340331529
Address Tikamgarh, Madhya Pradesh – 472338
Founder / Instructor Deepak Singh

Transparency Matters

Durvena Astro aims to maintain a transparent and fair relationship with every customer. If you have any concerns regarding a purchase or service, we encourage you to contact us so that the matter can be reviewed appropriately.