Welcome to Durvena Astro ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect and handle your personal information when you visit our website, contact us, book an astrology consultation, join our courses or purchase our services.
Information We Collect
- Full Name
- Email Address
- Mobile Number
- Billing Information
- Communication details
- Date of Birth
- Time of Birth
- Place of Birth
- Consultation questions
- Information voluntarily shared during consultations
Birth & Astrological Details
Astrology consultations may require information such as your date of birth, exact or approximate time of birth, place of birth and other information that you voluntarily provide for preparing or interpreting your horoscope, Kundli or other astrological analysis.
How We Use Your Information
- Provide astrology consultations
- Prepare or interpret Kundli and charts
- Provide astrology courses and educational services
- Process payments and bookings
- Send confirmations and service updates
- Respond to customer support requests
- Improve our website and services
- Send promotional communication where permitted
Consultation Information
Questions, concerns, personal circumstances and other information you voluntarily share during an astrology consultation may be used by the astrologer to understand your request and provide the consultation or educational guidance you have requested.
Client Confidentiality
We respect the confidential nature of astrology consultations. Personal questions, birth details and consultation-related information are not intentionally published as public content without your permission, except where disclosure is necessary to provide a requested service or required by applicable law.
WhatsApp & Communication
If you contact us through WhatsApp, phone, email, social media or other communication channels, we may receive the information contained in those communications. Such information may be used to respond to your enquiry, coordinate consultations, provide support or communicate service-related updates.
Payments & Billing
Payments may be processed through secure third-party payment gateways. Payment providers may collect and process the information required to complete a transaction under their own terms and privacy policies. We do not intentionally store complete debit card, credit card or banking credentials on our website.
Third-Party Services
Our website may use third-party services for payment processing, website hosting, analytics, communication, forms, security, email delivery or other website functionality. These providers may process limited information necessary to provide their services.
Cookies & Analytics
We may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and improve our services. You can manage or disable cookies through your browser settings, although some website features may not function as intended.
Marketing Communications
Where permitted, we may send you information about astrology content, webinars, courses, consultations, announcements or other services. You may request to stop receiving promotional communications at any time. Service-related communications may still be sent when necessary to fulfil your request.
Testimonials & Reviews
If you voluntarily provide a testimonial, review or feedback, we may use it for promotional or informational purposes only where appropriate permission has been obtained. We aim to avoid publishing private consultation details unless you have clearly agreed to their use.
Data Retention
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate business records, resolve disputes, comply with applicable obligations or protect our legitimate interests.
Data Security
We use reasonable technical and organisational measures to help protect personal information against unauthorized access, misuse, alteration, disclosure or loss. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
When Information May Be Shared
We do not sell or rent your personal information. Information may be shared with service providers when necessary to operate the website or deliver a service, process payments, provide communications, maintain security, or when disclosure is required by applicable law or a valid legal request.
Children's Privacy
Our website and services are not intentionally designed to collect unnecessary personal information from children. If information belonging to a child has been submitted without appropriate authorization, a parent or guardian may contact us to discuss the matter and request appropriate action.
External Websites
Our website may contain links to external websites, payment providers, social media platforms or other third-party services. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before submitting personal information.
Data Update & Deletion
You may contact us to request correction, updating or deletion of personal information that you have provided. Certain information may need to be retained where required for legitimate business purposes, legal obligations, transaction records or dispute resolution.
Your Privacy Choices
- Request correction of inaccurate information
- Request deletion where appropriate
- Ask how your information is being used
- Withdraw promotional communication preferences
- Contact us about privacy concerns
- Request clarification about information handling
Your personal story deserves thoughtful privacy.
Astrology consultations can involve deeply personal questions about career, relationships, family, finances, personal growth and other areas of life. We understand that the information you choose to share is personal and should be handled responsibly.
Astrology Service Disclaimer
Astrology is provided for guidance, educational and informational purposes. Astrological interpretations should not be treated as a guaranteed prediction or as a substitute for professional medical, legal, financial or other specialist advice. You remain responsible for decisions made based on information received through our services.
Privacy Questions?
By using our website, submitting your information, booking a consultation or purchasing our services, you acknowledge that you have read and understood this Privacy Policy.